Cancellation Policy: We understand that unforeseen circumstances can arise, and we strive to accommodate everyone's needs. However, please note that we do not offer make-up sessions for missed groups. If you are unable to attend a scheduled playgroup session, we regret that we cannot provide an additional session or a refund. Thank you for your understanding and cooperation.

Illness Protocol: If your child has a fever, an infection, or is suspected of having a contagious illness, they are not permitted to attend playgroup. Children must be fever-free for 24 hours before returning to group.

Term Registration: Registration fees are non-refundable once the term has commenced.

Refunds: Please refer to the Term Registration section for eligibility criteria for refunds. All refunds will incur a non-refundable 2.9% processing fee.

Covid Protocol: It is the responsibility of each parent or guardian to determine whether their child's health allows for participation in the group. Indoor playgroups will have open windows and/or air purifiers to maintain air circulation. Class times may be slightly shorter to allow time for cleaning between sessions and to stagger exits.

Sibling Policy: While we encourage older siblings to engage in learning activities at home, they are not permitted to join playgroups, as it can be distracting and disruptive to younger children. If you plan to bring a second child within the group's age range, you must sign them up for the playgroup before attending. Use the discount code "LittleSibling" for a 30% discount on your second sibling's registration.

Disclaimer: Little Language Lab playgroups are not a substitute for speech/language therapy. If you have any concerns about your child's development, please contact your pediatrician, a speech-language pathologist, or any developmental specialist.

Photos: Occasionally, we take pictures to share on our social media accounts or website. Advanced verbal notice will ALWAYS be provided, and a photography waiver is included in our intake packet.

Unforeseen Closures: In the event of unforeseen closures (e.g., due to weather, building emergencies, or community health issues like COVID-19), we will notify our families via email and text as soon as possible. Effected playgroups will transition to a virtual format on Google Meet, maintaining the same day and time as your regular playgroup. Refunds will not be offered.

What You Should Know: Playgroups are designed for children and their caregivers (Mom, Dad, Grandparent, Nanny, etc.). This is NOT a drop-off playgroup. We will be sitting on the floor, so please dress yourself and your child comfortably, and be prepared for potential messiness. Bring a spare change of clothes!

No-Liability: By registering for playgroups, you acknowledge that you have reviewed and agree to these terms and conditions. You also acknowledge that Little Language Lab Speech Therapy Inc. does not control the environment in which playgroups are conducted. You are responsible for your child's health and well-being, including assessing their suitability for participation in each group, and understanding that there will be interaction among playgroup leaders, participants, and other attendees. You further agree that Little Language Lab Speech Therapy Inc. (along with its officers, members, and employees), as well as its speech therapists/teachers/playgroup leaders and any third-party playgroup hosts, will not be liable for, and you release them from, any liability arising from injury, illness, and/or property damage resulting from participation in Little Language Lab Speech Therapy Inc. playgroups.